Commercial Account Manager – Sarnia ON

McFarlan Rowlands Insurance Brokers offers commercial, personal lines, life, disability, employee benefit plans and risk management services. Over the years, McFarlan Rowlands has grown from a collection of small family-owned brokerages to its present size. We now have 20 locations and over 200 employees in Southwestern Ontario. McFarlan Rowlands truly cares about our people. We foster an environment of inclusion, opportunity and continuous learning, and in turn, we are committed to delivering high level expertise and service that our clients can count on. We want to invest in you!


This position will hold complete responsibility for the policy and claims of assigned commercial clients. The Commercial Account Manager will provide prompt, accurate and courteous service to insureds, Account Executives and insurance companies related to their accounts.

Key Responsibilities:

  • Provide service to assigned clients on renewal and throughout the policy period; handle questions and
    general inquiries.
  • Responsible for all incoming mail regarding assigned clients.
  • Responsible for the quality and timeliness of all policy documentation processing; renewal processing
    to include coverage review recommendations, explanations of new or changed coverage, preparation
    of, renewal documents and invoices for delivery by Account Executive.
  • Responsible for requesting policy changes from insurance companies, ensuring all required coverages
    are placed and bound.
  • Monitor renewals and issue binders as required.
  • Record and process various claims transactions and receive signatures on applications.
  • Keep all policy coverage/vehicle schedules, etc. up to date and available for reference by Account
    Executive or Marketing Department.
  • Responsible for accounts receivable associated with assigned clients, adhering to corporate accounts
    receivable procedures.
  • Ensure all abeyance items are completed through the use of abeyance or suspense systems.
  • Assist Account Executives in the preparation of presentations as required.
  • Provide backup for other Commercial Brokers as required.
  • Adhere to all system procedures and insurance company regulations.
  • Assist with special projects at management request.


  • RIBO license required
  • 3-5 years Commercial Lines experience
  • Knowledge on Commercial coverages, wordings and products
  • Excellent customer service skills; good written and oral communication skills; organized; attention to
    detail; ability to prioritize; team player; accuracy in recording details
  • Ability to work effectively in a fast paced environment
  • Basic computer knowledge
  • Remain current and develop expertise in assigned markets; stay open to new market opportunities
  • Working knowledge of all Microsoft Office applications; SigXP is an asset

What’s In It For You? 

  • 3 weeks minimum paid vacation
  • A comprehensive compensation package and incentives that recognize strong performance
  • Help with career growth through education assistance, mentorship and internal job opportunities
  • Prioritizing your well-being through wellness programs, a comprehensive benefits program and fitness allowances
  • Flexibility by offering a hybrid work from home program for eligible positions
  • Other perks such as your birthday off, paid community outreach days, RRSP matching & an outstanding culture!



Please forward your resume and cover letter to: Thank you for your interest in this challenging opportunity.