Meet McFarlan & Rowland
Your personal insurance shoppers dedicated to getting you the best product at the best price. They’ve got you covered.
McFarlan is here to dig into the details and ask the right questions. Count on him to find the insurance policies perfectly suited to you, your family, and your business.
This or that?
Prefers tea, vanilla ice cream, big cities, sunny
SONG: Seven Nation Army – The White Stripes
MOVIE: Citizen Kane
Rowland is your cost-conscious personal shopper, always looking for the best deals that keep you covered in a way that saves dollars and makes sense. He’s fun, frugal, and knows how to buy peace of mind at the lowest price.
This or that?
Prefers coffee, chocolate ice cream, rolling countrysides, European getaways
SONG: Sweet Home Alabama – Lynyrd Skynrd
Meet the Team
All across Southwestern Ontario, McFarlan Rowlands has established a culture that supports
our team of more than 180 staff members so they can provide exceptional service to our clients.
McFarlan Rowlands Insurance Brokers’ roots go back to 1896. Over the years, growth of our organization through acquisitions of local brokerages has given us a strong community identity. To service our broad client base, we maintain 16 offices across Southwestern Ontario.
We insist upon complete independence from the insurance companies we represent so that we can provide our clients with the best coverage at the most competitive prices. When necessary, we are able to leverage our size and years of experience to offer our clients features, prices, and benefits that are unavailable to other brokerages.
In addition to our broad product portfolio, the team at McFarlan Rowlands excels at providing complete customer satisfaction. Our corporate guidelines of client satisfaction, employee education and industry presence have proven themselves time and time again.
More than half our clients have been referred to us by existing clients.
Second only to our client referrals, we pride ourselves in attracting and retaining the best employees in the business. Part of our ongoing commitment to our clients is ensuring that our staff is always on the leading edge of changes in the industry.
Through prominent membership in national and provincial councils, and through direct contact with Members of Parliament, McFarlan Rowlands has lobbied for industry and legislative changes that benefit our growing client base.
At McFarlan Rowlands, our mission is to be Canada’s most respected insurance broker. To do this, we have established a culture that supports our team members so they can provide exceptional service to our clients.
Our Vision and Values
- We meet our clients’ individual needs by providing them with a broad range of flexible and competitively designed insurance coverage, which ensures their peace of mind.
- We provide responsive, personalized, and professional service to all clients while constantly striving to enhance their customer service experience and exceeding their expectations.
- We provide expertise and dedication by attracting and retaining highly-trained and knowledgeable staff that are always on the leading edge of changes in the industry.
- We effectively advocate for our clients in the event of a claim and to ensure fair treatment from their insurance company.
- We strive to be a good corporate citizen within the communities we serve by maintaining a positive community identity.
- We maintain a strong industry presence by partnering with leading companies in the insurance business in order to effectively advocate for our clients.