But don’t worry — we’ve got a plan to make sure your important insurance documents and payments stay on track.

We’ll make sure you receive essential items like:

• Proof of insurance (pink slips)
• NSF notices
• Registered letters
• Policy change letters

We’ll send these by: 

• Email (with your consent)
• In-person delivery (when possible)
• Courier (as a last resort)

Now’s the Perfect Time to Go Paperless with CSR24

Given the potential for mail delays due to the strike, skip the wait for paper documents. With the CSR24 Client Portal, you can manage your policies, make payments, and access your insurance info instantly— all online, anytime.

With CSR24, you can:

• Instantly access your insurance documents
• Make secure payments
• Communicate with your broker
• Manage everything from your phone or desktop

Please Note: This is a brand-new version of CSR24, so even if you’ve used our client portal before, you’ll need to create a new account to get started.

It’s simple. It’s secure. And you’re just one click away.

Need to Make a Payment?

To make the payment process as seamless as possible during the potential strike, please follow the options below based on your billing type:

If your policy is set up as Direct Bill:
This means you pay your insurance company directly. Please continue to make payments to them using your usual method — online, by phone, or any other option they provide.

If your policy is not a Direct Bill (aka Agency Bill):
This means you make your payments through our office, not directly to the insurance company. In this case, you can pay us using bank bill payments or online banking.

If other payment methods are not possible, we can arrange for a local pickup or please contact us to discuss options. 

Other Ways to Reach Us

We’re here for you, no matter how you prefer to connect:

• Phone & Email – Reach out to your local branch or broker
• In-Person Visits – We’re still available in office as usual
• Website & CSR24 Client Portal – Find info, make payments, and more