April 14, 2020

We’re still here for you: Update on COVID-19

Although our front doors may be closed as the COVID-19 pandemic continues to evolve, we want you to know we are still working tirelessly to ensure your insurance coverage is adequate and up to date.

We are happy to inform you that insurance is deemed an essential service, which means our brokers are still available between the hours of 8:30 – 5:00 to assist you.

We‘re still here for you:
–  In the event of a claim
–  To keep your insurance coverage updated
–  To answer questions and address other needs related to your insurance policies

We are also doing our part to contain the spread of COVID-19, and as such, over 80% of our staff are now working from home. While our staff are adjusting to new and changing circumstances, our promise to provide you with responsive, personalized, and professional service will not go unfulfilled. 

As we shift our business practices around this pandemic, we want you to know we welcome your business. There are many flexible options to contact your broker:

–  We’re always available over the phone at (519) 679-5440 or 1 (888) 734-8888.
–  By email – a list of our brokers and their email addresses are found on our Contact Us page.
–  Through MyMcFarlan CAP.
(The next time you speak to your broker, ask them to sign you up. You will then have a direct link to your policy information and them in the future.)
–  Online payments are available through your financial provider.
To learn how to set McFarlan Rowlands up as an online bill payee, follow these instructions.

Some of our insurer partners are announcing measures to support their policyholders in response to the pandemic. As your broker and insurance specialist, we can help you navigate the difficulties you might be facing at this time. We welcome any questions you might have. Please reach out.

We are adjusting our business practices to ensure you receive the same level of service and expertise as you would expect at any other time. We thank you for your patience and understanding. We look forward to seeing you again. In the meantime, for answers to general questions, please reach out to your broker.  


Is your office still open?
Although our offices are not open to the public, our brokers are working remotely and are available to assist you between our regular business hours of 8:30-5:00.

How can I contact McFarlan Rowlands?
Phone: (519) 679-5440 or toll-free: 1 (888) 734-8888
Email: for a list of our broker‘s email addresses, please click here.
MyMcFarlan CAP: ask your broker to sign you up next time you‘re in contact with them.

Should you experience a claim outside of our business hours, please call (888) 734-8888 for emergency claims assistance.